Refund policy
At Amna Ismail, we strive to provide high-quality products and ensure customer satisfaction. Please review our exchange and return policy carefully before placing your order.
Stitched Articles
Most stitched articles are made to order according to the customer’s requirements. Therefore, stitched articles are not eligible for exchange or return due to size preferences, change of mind, or other personal reasons.
An exchange, replacement, or refund may only be considered if the stitched article is received in a damaged, defective, or incorrect condition.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
To help us evaluate the issue, please provide clear photos of:
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The product
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The damage, defect, or incorrect item
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The original packaging
Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect, or the return is due to an error on our part.
Shipping charges are generally non-refundable, unless the return is the result of an error made by Amna Ismail.
Refunds
Once a returned item has been received, inspected, and approved, the refund will be processed within 5 to 6 working days.
Refunds will be issued through the original payment method, where applicable. Please note that additional processing time may be required by your bank, payment provider, or credit card company before the refunded amount appears in your account.
Contact Us
For any questions regarding returns, exchanges, damaged items, or refunds, please contact us at:
Email: amnaismail.pk@gmail.com
WhatsApp: 0334 2118482
