FAQ's

 
Do I need to have an account to shop with you?

Yes. Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page.

 

How do I sign up/create an account?

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.

 

How can I contact customer services?

We hope that our FAQs and help pages will provide the answers to your questions, but if you can't find what you are looking for our Customer Services team will be happy to help. Customer Services can be contacted by phone, live chat or email. Please visit the bottom of the page for the contact details.

 

How do I cancel my order?

Once your order has been placed, it is not possible to cancel it before delivery.

 

How do I return an item?

Please check out our return policy for how to return item.

 

What happens if the product I've ordered isn't in stock?

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse. If this happens, we will only ship you any items from your order which are in stock. You will not be charged for out of stock items.

 

What happens if you can't deliver to my address?

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.

 

How much does delivery cost?

Different locations have different delivery costs. The delivery cost is calculated instantly during the checkout process.

 

Why do I need to give you an e-mail address?

We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. If you do not provide an e-mail address, you will not be able to order.

 

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our terms conditions in full.

 

What is your online security policy?

We want to make sure that you're safe and secure when you are shopping with us online. As part of our commitment to this, we perform random checks on orders and this means that you may need to prove your identity. Customers will be contacted by phone or email and will have up to 24 hours to provide us with the required information.

 

Payment Method

 

We at amnaismail.pk try to provide a vast range of payment methods for the convenience of our customers. Currently, we have the following payment methods through which you can make a payment

- Payment via Cash On Delivery (Nationwide)

- Online payment via Credit / Debit cards

- Payment via Easypaisa

 

How to make a payment via Credit Card.

1. Select “Credit card” payment method

2. Enter you mobile number, email address and card details and select confirm

3. Once the payment has been processed successfully, you will receive a payment confirmation via SMS and email.

 

CASH ON DELIVERY (COD)

1. How do I pay Cash on Delivery (COD)?

- Click ‘Proceed to Checkout’

- Fill in the ‘Billing Information’ and ‘Shipping Method’ forms

- In the Payment Information form, select “Cash on Delivery”

- Click on “Confirm Now.” Note your Order Number which will be provided to you at the "Thank

You" page

- Your package will be delivered via TCS courier before or on the expected delivery date

- You’ll be asked for the required amount in cash at the time of the delivery and will be provided

with a receipt along with your purchase.

The COD service is available all over Pakistan.

 

Order Tracking

Welcome to your order tracking page where you can find out the status of your ordered items.

 

How It Works

Enter your order number and the e-mail address with which you placed the order. Click 'Check now' to

know the status of your order. If you do not know your order number, check your order confirmation email or SMS.

If you signed in from Facebook on GS Textile enter your e-mail address used for Facebook. 

 

Delivery

What is the delivery time?

Order delivery takes 3-5 working days, depending on the size and availability of the product.

Orders can be placed from 9 AM to 6 PM via call and you can also place order via Email,

Facebook 24/7.

 

Privacy and Policies

 

Each time that you use this website, you will be bound by current Privacy Policy applicable at that particular moment and you must review said text in order to confirm that you are in agreement with it

1. Personal data

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, that we obtain when you subscribe to our newsletter or when you create a personal profile.

 

2. How do we use your personal data?

We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. 

 

3. What information does Oriel Textile share with third parties?

We may share your personal information with third parties or affiliates of GS Textile who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protectedvia contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

 

4. Cookies: We use cookies in this website, small text files with information on your navigation in this site whose principal objective is to improve your experience in the website

 

5. Third-party cookies: We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

 

Return and Exchange

 

All products purchased can be exchanged within 15 days only if:

1.The item(s) is faulty, damaged or defective at the time of delivery.

2.The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

 

1. How to request a return?

We will explain to you the return procedure, and either arrange for our courier partners to pick up the product, or confirm the nearest service provider location where you can drop-off the product. Please be prepared to give the following pieces of information:

1. your order number.

2. The reason for the return.

3. The method of refund that you would like and the necessary information associated (bank account number, etc.)

4. Where and when the product should be picked-up there are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

1.Exchange request is made outside the specified time frame.

2.Product is damaged because of use.

3.Product has been tampered.

 

2. How can I request a replacement rather than a refund?

If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on amnaismail.pk yourself.